Delivery & Returns Information

Festive Opening Hours

We're closing for the festive holidays at 3:30pm on Friday 20th December.

Our offices & trade counter will remain closed throughout the festive period, and we re-open on Monday 6th January at 8am. 

Important Shipping Dates

Please place all orders on or before Friday 6th December so that we can aim to schedule your delivery before the Christmas break.

TCM Own Transport Deliveries

 Our last delivery day for our own transport network is Friday 20th December. 

We will not dispatch or make any deliveries during the Christmas Closure Period. 

Courier Network Deliveries

Our last day of courier dispatch is Friday 20th December. 

Due to courier volumes during this time of year, it is very difficult to guarantee a pre-Christmas delivery for orders placed during this period and shipped via our courier network, we recommend planning & placing orders well in advance of our last courier dispatch day. 

Ensure to Stock Up

We will not dispatch or make any deliveries during the Christmas Closure Period and will remain closed from Friday 20th December to Monday 6th January. 

Please aim to plan stock levels accordingly so that your cleaning teams are fully stock throughout the Christmas period. 

Please place orders prior to Friday 6th December to ensure your orders are scheduled for delivery before the Christmas Closure Period. 

Merry Christmas & Happy New Year

We'd like to thank you again for your continued business and support this year.

We wish all of our fantastic, valued customers a very Merry Christmas & a healthy, prosperous and Happy New Year.

Once your order is placed we will endeavour to pack and ship your order the very same day* (if ordered before 12pm) with next working day delivery as standard on all courier orders. 

We ship all UK mainlaind orders via a next working day service using DHL & DPD & Palletline.

Courier Network Orders - order before 12pm for same day dispatch*. Orders under £100 

Clean Machine Delivery - Free delivery via our own delivery fleet network covering the Midlands. Delivery is free of charge and fulfilled within 1-5 working days. Delivery time frame is dependent on fleet delivery zones, please give us a call for up to date and or special delivery requriements via our own delivery fleet. 

*Out of Stock Items

On the rare occasion that we're out of stock of an item or it is special order from one of our suppliers we will notify you as soon as we have received your order to advise lead times and delivery date - you of course then have the right to a refund if the advised delivery date is unsuitable. We use a next day service as standard on all orders, however we cannot guarantee your order will be delivered the next working day as we have to rely on our courier partners (if outside of our free local delivery area) to complete delivery, sometimes unforseen issues can be out of our control. 

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Delivery Times

All orders are processed the very same day if ordered before 12pm. This applies to stocked items only. Some items may experience lead times of 2-10 working days if the items are not in stock. We will advise upon receipt of order the approximate lead times, if any items are not in stock. Alternatively, please feel free to call us if you need an accurate lead time prior to placing your order. 

Clean Machine Delivery - 1 - 5 working days. 

Courier Network Delivery  - 1-3 working days. 

Our Delivery Partners

In order to provide the most cost effective delivery solution we are partnered with various shipping couriers. The chosen courier for dispatch of your order depends on the size, weight and volume of your order. Our courier partners are listed below:

Parcel Delivery
DHL & DPD

Upon shipping of your order via DHL & DPD, you should recieve an e-mail containing your consignment tracking information. 

Pallet Delivery
Palletline

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Delivery Charges
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In order to provide the most competitive pricing we can, delivery charges apply on all order values below £100 NET unless your order is placed in conjunction with a promotional code (sign up to our mailing list to be eligible to receive these offers). See below for our delivery charges. All charges stated are for guide purposes only and are subject to change based on the weight, size and volume or your order and/or any other shipping charges that may be applicable on special order items from our manufacturers and/or the location of the delivery address. We will advise at the point of order if your order incurs any additonal delivery charges to those stated. 

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United Kingdom

Free Local Delivery or Collection

We deliver free of charge within 1 - 5 working days to the following postcodes: TF*, B*, WV*, SY4*, SY1*, SY3*, SY2*, WS*, DY*. 

Our free delivery network covers the majority of the West Midlands & surrounding areas. 

Delivery will be made via our own delivery vehicle network. 

Orders can also be collected from our warehouse within 1 hour of placing your order. Please call us after placing your order for an accurate collection time.

UK Courier - Zone 1

All UK Mainland postcodes (postcodes not specified in other shipping zones):

Collection - Free
Standard Delivery (1 - 3 Working Days) - £9.00 + VAT. 

UK Courier - Zone 2 

Standard Delivery - £25.00 + VAT. 

Northern Ireland & all postcodes containing: AB3*, AB4*, AB5*, BT*, PA2*, PA3*, PH*, 

UK Courier - Zone 3

Standard Delivery - £35.00 + VAT

All postcodes containing: KA27, KA28, IV*, KW15, KW16, KW17, HS*, PA20, PA4*,PA6*, PA7*, PH42, PH43, PH44, ZE, GY, JE, IM, 

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Europe & Rest Of World

NOTE: If your country or delivery area is not listed above please contact us for a delivery price.  

 

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Returns
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No worries, we offer a hassle free returns policy, just contact us within 7 days of receipt of your order and we're more than happy to process a return for you. Please contact us at [email protected] or call 01952 418 000 before returning any goods.

Providing the goods are unused, unopened and in original condition you can return them to us for a full refund less any delivery charges. If the item was special order it may be subject to a re-stocking charge - see T&C's below. 

Unless there has been a mistake on our behalf the cost of return is at your own expense, however we are more than happy to arrange collection for you, our standard return collection charge is £12.50 + VAT per parcel (return charge may vary depending on the weight, length & volume of parcels and location of collection).

Please call: 01952 418 000 before returning any goods so that we can arrange the relevant documents. 

Please send returns to:

The Clean Machine Direct Ltd. 
Unit 11, Stafford Park 12, 
Telford, Shropshire, TF3 3BJ

Please refer to our Returns Terms & Conditions below for full details. 

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Delivery Terms & Conditions
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Please note the above charges and information are for guidance only and charges are subject to change at any time. Delivery charges may differ from above as all charges stated are subject to order quantity, volume of order, weight of order and delivery location. We will endeavour to advise any discrepancies at the time of order. All prices stated are subject to VAT. 

We always endeavour to deliver goods in the time stated but please note all goods are subject to availability and delay in delivery time is sometimes out of our control. Any dates we specify for delivery are approximate and we will not be liable for any losses, costs, damages, charges or expenses caused by delayed delivery of goods. 

All products and services are subject to availability and may be withdrawn at any time. If we do not supply goods for any reason you will not be charges and we will refund any money already paid. As stated above, we will not be liable for compensating for any other losses that may be incurred if we are unable to supply goods ordered. All delivery service levels stated are applied to delivery service on date of shipment, not date of order. 

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Returns Terms & Conditions
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If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery for full credit or refund less any applicable delivery charges. It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact us within 7 days from the date of delivery. If the goods are not received within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be withdrawn. Goods which have been ordered in directly from manufacturers especially for you may be subject to a re-stocking surcharge. We will advise at the point of return the costs of this re-stocking charge and you will then have the choice to proceed with your return or cancel, by ordering you accept you may be liable for re-stocking charges should these conditions apply and you wish to return goods. We will not be liable for any re-stocking surcharges unless the goods are deemed under warranty by the manufacturer. 

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*Prices stated are subject to change at any time and are exclusive of VAT.